I know of late I’ve been posting highly critical things about the local authority, which are highly justified. However as those who know me, know that I’m always pretty even-handed and fair and I don’t wish to fall into continual tirades of having a go at Walsall Council.
So much in the same spirit of saying they’d done a good job in tidyng up the bushes a few months ago, I’d like to mention that sometimes when you’ve had a past history of experience of piss poor service, it’s refreshing when you come across a good experience.
This has been the case with my experience of claiming council tax benefit. Admittedly I was messed about, they lost my claim, fobbed me off on the phone and threatened to take me to court four times, but after deciding to bypass the muppets on the phone and at the First Stop Shop and going straight to the Executive Director of the Department. I was eventually put in contact with a woman who knows what she’s talking about, does her job well, is helpful and I can’t fault her. I won’t mention her full name but it’s Judy, she works as a senior assessor in the benefits department and without doubt she’s the most competent, pleasant and downright knowledgeable about what she does for which one of my own ward councillors will probably agree with me on that.
So there you go, a good thing to say about Walsall Council. Back to the crap tomorrow, or at least when the official statement from Tom Ansell is released. Apparently they don’t do it electronically and it will come on paper, yep, back to the 19th century again.